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special assistance

Voluntary Provision Of Emergency Services Program


The American Airlines/American Eagle Voluntary Provisions of Emergency Service Program permits qualified law enforcement officers, firefighters and emergency medical technicians to volunteer services during in-flight emergencies. Interested and qualified customers should contact the Customer Service Agent at their departure gate for more details.

Below you'll find information about special services and accommodations that we offer to all of our customers. You'll also find answers to frequently asked questions.