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If your miles haven’t been credited to your account, here is a list of AAdvantage® participant companies from hotels, to restaurants and the contact information you’ll need to request your missing mileage credit.
Citibank U.S. Service Center Consumer
Investigations
PO Box 769013
San Antonio, TX 782445-9013
800-627-3999
Fax: 210-357-8607
Citibank Customer Service
PO Box 6500
Sioux Falls, SD 57117
Consumer card: 888-766-2484
Business card: 800-732-6000
PO Box 1733358
Denver, CO 80217
800-234-4034
General Correspondence
Card Services
P.O. Box 8801
Wilmington, DE 19899-8801
866-928-3075
800-228-3083
American HomeMiles Opens another site in a new window that may not meet accessibility guidelines
877-839-2737
BankDirect Opens another site in a new window that may not meet accessibility guidelines
833-260-4320
Bask Bank Opens another site in a new window that may not meet accessibility guidelines
214-365-3800
e-Rewards Opens another site in a new window that may not meet accessibility guidelines
214-365-3800
Miles for Opinions Opens another site in a new window that may not meet accessibility guidelines
800-531-5000
800-780-7505
LifeLock Opens another site in a new window that may not meet accessibility guidelines
JAL Hotels Reservation Center
JAL Hotels Company LTD
4-11, Higashi-shinagawa 2-chome, Shinagawa-ku,
Tokyo 140-0002, JAPAN
81-3-3458-3910
World of Hyatt
9805 Q Street
Omaha, NE 68127
800-30-HYATT
402-593-9449 Fax
(includes Candlewood Suites, Crowne Plaza, Holiday Inn Express, Holiday Inn, Hotel Indigo, InterContinental Hotels & Resorts, and Staybridge Suites)
PO Box 30320
Salt Lake City, UT 84130-0320
888-211-9874
888-625-4988
Melia/ Guest Loyalty Programs
800 Brickell Avenue
Suite 1000
Miami, FL 33131
800-336-3542
Corporate Marketing
Scarsdale Place, Kensington
London
W8 5SR
866-866-8086
New Otani Hotels
Hotel New Otani Tokyo
Global Marketing Sales Office
4-1 Kioi-cho, Chiyoda-ku
Tokyo 102-8578, Japan
81-3-3221-2007
81-3-3221-4149 Fax
JAL Hotels Reservation Center
JAL Hotels Company LTD
4-11, Higashi-shinagawa 2-chome, Shinagawa-ku,
Tokyo 140-0002, JAPAN
81-3-3458-3910
Preferred Hotel Group
311 South Wacker Drive, Suite 1900
Chicago, IL 60606
800-333-3333
(includes Sheraton, Four Points, Westin, W Hotels, St Regis, The Luxury Collection
Airline Retros
PO Box 20190
St. Thomas, ON, CA
N5P 4H4
Fax: 519-633-2776
Customer Care Department
8421 St. John Industrial Drive
St. Louis, MO 63114
800-445-5664
Alamo Opens another site in a new window that may not meet accessibility guidelines
Customer Service
PO Box 699000
Tulsa, OK 74169-9000
800-352-7900
Fax: 918-621-4819
Budget Customer Care
PO Box 699000
Tulsa, OK 74169-9000
800-621-2844
Attn: Frequent Flyer Cust. Svc, 8E1
Dollar Rent a Car
P.O. Box 33167
Tulsa, OK 74153
800-800-4000
Dollar Opens another site in a new window that may not meet accessibility guidelines
USA and Puerto Rico
800-654-2210
Canada
800-263-0600
Hertz Opens another site in a new window that may not meet accessibility guidelines
Customer Care Department
8421 St. John Industrial Drive
St. Louis, MO 63114
800-227-7368
National Opens another site in a new window that may not meet accessibility guidelines
Payless Customer Service
PO Box 699000
Tulsa, OK 74169-9000
800-729-5377
Attn: Frequent Flyer Cust. Svc, 8E1
Thrifty Car Rental
P.O. Box 33167
Tulsa, OK 74153
800-800-6080
Thrifty Opens another site in a new window that may not meet accessibility guidelines
800-SEND-FTD
800-641-3458
Vinesse Customer Support
822 Hampshire Rd. Suite E
Westlake Village, CA 91361
800-823-5527
American Airlines Cruises
2901 Sabre St Suite #100
Virginia Beach, VA 23452
800-259-5642
Customer Service
PO Box 619616
MD 5445
DFW Airport, TX 75261
800-321-2121
