Contact Special Assistance

Special Assistance coordinators are available to help with medical or special-assistance related items during your travel. If you requested special assistance during booking, a coordinator will contact you before your flight to ensure necessary requirements or requests are complete.

Special assistance

Request special assistance during booking

Choose "Add special assistance" on the passenger details page when booking or managing your trip on There you can:

  • Request wheelchair service
  • Notify us you’re traveling with your own mobility device
  • Request assistance if you have a hearing, vision, cognitive or developmental disability
  • State if you’re traveling with a service animal. Keep in mind, notice and approval is required at least 48 hours before your flight.

How to contact Special Assistance

Send us your request online

Submit a disability assistance request

Call Special Assistance

To make accessibility arrangements, call us for help:


For hearing or speech-impaired assistance:


Contact Reservations for all other questions

Contact Reservations

Dial 711 to be connected through the National Relay Service

Contact the American Airlines Disability Team

Call us if you had a special assistance issue on a previous trip