Communication and email security

Your security is our priority

American will never ask you to make security-related changes, or collect personal or financial information in unsolicited emails or phones calls, postal mailings or faxes. Any attempt to do so should be considered fraudulent.

Report suspicious activity

If you suspect you’ve been a victim of fraud or want to report suspicious activity, don't click on any links, open any attachments, call any phone numbers listed or follow any instructions given.


Instead, contact security and attach a copy of any suspicious emails. For mail received in person, take a picture of the mailing and envelope and send via email.

Email security

Mail items

If the communication came in the mail you can file a complaint with the U.S. Postal Service.

File a mail fraud complaint Link opens another site that may not meet accessibility guidelines

Website and app

If you find a potential security issue on our website or app please email it to us.

Report a vulnerability Opens another site in a new window that may not meet accessibility guidelines.

Privacy and security

Read our privacy policy and security statement to learn how we protect your personal information when you buy a ticket or access your account over the web.

Phishing scams and fraudulent communication

Phishing can include phony phone calls, emails, faxes, contracts and postal mailings. The communications are sent in hopes of collecting personal or account information (usernames, passwords, email addresses, credit card and social security numbers).

These communications are disguised as legitimate and often include:

  • A false claim about your account or flights
  • A link or button that goes to a fake or look-alike website
  • Attachments that may contain computer viruses
  • Company logos
  • False sense of urgency
Characteristics of phishing emails This content can be expanded

Social media scams

Social media scams are designed to steal your personal information or compromise your computer in exchange for the promise of free airline gift cards, miles or tickets.

They often encourage you to share or re-publish content that promotes the scheme. These promotions commonly spread on social media but you can easily see if they're valid by checking if the promotion is listed on or one of our official social media accounts.