Conditions of carriage

Updated September 23, 2020

The contract between you, the passenger, and us, American Airlines

At American Airlines, we fly over borders – across the country and the world – to connect people and communities. Providing this service and making the world a smaller, more inclusive place, is a huge part of who we are.

All transportation of passengers and bags provided by American Airlines is subject to the terms of these Conditions of Carriage, in addition to any:

  • Terms printed on any ticket, ticket jacket or ticket receipt
  • Published fare rules; and
  • Applicable tariffs filed by American Airlines in accordance with U.S. Department of Transportation regulations.

All terms, fare rules, and tariffs are incorporated herein by reference and constitute part of your agreement with American Airlines.

Flying with American

Contact us

Good or bad, we want to hear from you. Please contact us with your comments, concerns and feedback. Our Customer Relations team is here for you and will respond promptly.

Call Customer Relations: 817-786-3778

You may also contact us for a copy of the American Airlines General Rules of the International Tariff.

Email TariffRequest@aa.com

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You

As a passenger, you're required to act in way that's consistent with ensuring the safety of everyone on board. This includes complying with the laws and travel requirements of the countries we fly to, from or over. Traveling can be stressful, and we appreciate your patience and courtesy.

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Your flight

When it comes to checking in and arriving at the airport, earlier is better. Give yourself extra time if you're checking bags or traveling internationally.

Before you head to the airport, you can check for travel alerts that impact the cities in your trip and get flight status information like gates and times.

Download the American Airlines app to get real time updates about your travel.

American Airlines app

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Events beyond our control (Force Majeure) This content can be expanded
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Your ticket, bags and refunds

Baggage This content can be expanded
Baggage liability (domestic flights) This content can be expanded
Liability for international flights This content can be expanded
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Ticket validity This content can be expanded

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