Main Cabin

Seat assignments

• If you're unable to choose seats when you book, check back closer to departure or we'll assign you a seat when you check in.
• We make every effort to ensure you get your chosen seat, but seat assignments are not guaranteed.
• We reserve the right to change seats for operational, safety or security reasons.
• You must check in at least 30 minutes before departure and be at the gate 15 minutes before departure or you may lose your seat.
• We will attempt to assign children under 15 with at least one adult they're traveling with.
• If you sit in a seat other than the one assigned, you may be asked to move.

Preferred seats

• Preferred seats are on select flights operated by American Airlines and American Eagle and subject to availability.
• Seats are non-transferable and valid only on the flight purchased.
• We reserve the right to discontinue the sale of seats or refuse to sell seats to a passenger.
• Fees for seats are non-refundable with some exceptions.

Refunds issued for seats

We'll issue you a refund if:

• You pay to upgrade to First or Business
• You pay more for another seat on the same flight (but not if you change to a lower priced or free seat)
• You cancel your flight within 24 hours and booked at least 2 days before departure
• You cancel, rebook and buy seats on your new flight
• We cancel your flight and we're unable to get you a comparable seat on another flight rebooked by us*
• We delay your flight causing you to miss a connection and we're unable to get you a comparable seat on another flight*
• You're denied boarding on an oversold flight and we're unable to get you a comparable seat*

*Unable to get you a comparable seats is defined as moving from preferred to non-preferred or preferred aisle / window to preferred middle

Refunds

Request a refund or voucher

You can request a refund online if you paid for seats and you make changes to parts of your reservation, and you lose your paid seats on the unchanged segments.

You can request a voucher for the value of your non-refundable seat if you cancel your trip during the coronavirus travel period:

• Tickets issued before March 1, 2020, for travel between March 1 – September 30, 2020
• New tickets issued between March 1 – September 8, 2020, for future travel

Keep in mind you need to submit separate refund requests for your flights, seats and other purchases.

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