Read our frequently asked questions


  • Account summary
  • Award travel
  • Upgrades
  • Miles

AAdvantage FAQs

Customer service

  • Baggage
  • Delayed and damaged bags
  • Lost and found
  • Refunds and receipts

Customer service FAQs

Products & programs

Flight discounts

Products & programs FAQs

Reservations & tickets

  • Make / modify / hold
  • Payment and fares
  • Trip insurance
  • Seats

Reservations & tickets FAQs

Travel information

  • Check-in and arrival
  • BeNotified and other notifications
  • Security and collecting information
  • Flight status

Travel information FAQs

Website, mobile & app

  • Privacy
  • Log in
  • Mobile / mobile boarding pass
  • App

Website, mobile & app FAQs

Special assistance

We're dedicated to providing a positive travel experience for all customers. If you have questions or want to make special travel arrangements, you can make them online or call 800-433-7300. For hearing or speech impaired assistance dial 711 to be connected through the National Relay Service.

Amenities during your flight

With new and refreshed planes, more inflight Wi-Fi and a variety of entertainment selections, great snacks and meals, we have everything you need to enjoy your flight. See what we have to offer.

Travel experience


Help with hotels

Can I change my hotel reservation? This content can be expanded
If I have a problem with my hotel reservation, whom do I contact? This content can be expanded

Need more help? Contact us.

Contact American

Contact aa.com technical support