FAQs
Read our frequently asked questions
Customer service
- Baggage
- Delayed and damaged bags
- Lost and found
- Refunds and receipts
Travel information
- Check-in and arrival
- BeNotified and other notifications
- Security and collecting information
- Flight status
Special assistance
We're dedicated to providing a positive travel experience for all customers. If you have questions or want to make special travel arrangements, you can make them online or call 800-433-7300. For hearing or speech impaired assistance dial 711 to be connected through the National Relay Service.
Amenities during your flight
With new and refreshed planes, more inflight Wi-Fi and a variety of entertainment selections, great snacks and meals, we have everything you need to enjoy your flight. See what we have to offer.
Cars and hotels
Yes. You can use AAdvantage miles to purchase hotel stays and rental cars.
Go to useaamiles.com Opens another site in a new window that may not meet accessibility guidelines
You can cancel your reservation online. Cancellation penalties will not apply to car rentals.
Visit aa.com/cars Opens in a new window
From the Cars home page, select the My Cars tab at the top of the page. Enter your first name, last name, booking number and click “Go” to the view reservation page. You can then cancel the reservation by clicking on the “Cancel this rental” button at the bottom of the page.
If you need to change your reservation, cancel and book a new car. Cancellation penalties will not apply to car rentals. Tip: Book a new car before cancelling your old reservation in case availability has changed.
Contact our car support desk.
Yes. You can manage your hotel reservation online.
Hotel reservations are based on availability and are subject to cancellation penalties, which may be up to the full purchase price.
Contact our hotel support.